Ascrete Services Pty Ltd
ABN: 11 686 077 154
QBCC Licence: #15424233
Phone: 0424479150
Email: [email protected]

1. About this Privacy Policy

Ascrete Services Pty Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, hold and disclose personal information when you contact us, request a quote, use our website, or engage us for concreting, sealing, pressure washing, commercial, civil or related services.

This policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where those laws apply to us. The Australian Privacy Principles govern standards, rights and obligations around the handling of personal information by covered organisations.

2. What personal information we collect

We may collect personal information including:

your name

phone number

email address

property address or project location

details about your proposed project

photos, plans, measurements or other information you provide about your site

billing, quote and payment information

communications you have with us by phone, email, website form, SMS or social media

website usage information, including cookies, device information, IP address and analytics data

We generally do not seek to collect sensitive information. If you provide sensitive information to us, we will only use it for the purpose for which it was provided, unless otherwise permitted by law.

3. How we collect personal information

We may collect personal information when you:

call, email or message us

submit a contact form or quote request on our website

book a site visit or consultation

ask us to prepare a quote

engage us to complete work

interact with our website, advertising or social media pages

leave a review or provide feedback

We may also collect limited information from third parties, such as builders, contractors, suppliers, referral partners or publicly available sources, where it is reasonably necessary for our business activities.

4. Why we collect and use personal information

We collect and use personal information to:

respond to enquiries

provide site visits and quotes

assess project requirements

schedule and deliver our services

communicate with you about your project

manage invoicing, payment and administration

comply with licensing, insurance, legal and regulatory obligations

improve our website, advertising, customer service and business operations

send relevant updates, offers or marketing where permitted

Under the Australian Privacy Principles, personal information should generally be used or disclosed for the purpose for which it was collected, unless an exception applies.

5. Direct marketing

We may use your contact details to send you information about our services, offers, updates or related content where permitted by law.

You can opt out of marketing communications at any time by contacting us or using any unsubscribe option provided. The OAIC states that individuals must be given a simple way to opt out of direct marketing communications where APP 7 applies.

6. Cookies, analytics and website tracking

Our website may use cookies and similar technologies to:

help the website function properly

understand how visitors use the site

improve website performance

support advertising and remarketing activity

measure the effectiveness of marketing campaigns

You can manage or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

We may use third party tools such as website analytics, advertising platforms, form tools, hosting providers or CRM systems. These providers may collect or process limited information on our behalf.

7. When we disclose personal information

We may disclose personal information to:

employees, contractors and subcontractors

suppliers and service providers

website, hosting, IT, CRM and marketing providers

payment, accounting and administration providers

insurers, legal advisers or professional advisers

regulators, government bodies or law enforcement where required or permitted by law

builders, developers, councils or other project stakeholders where relevant to your project

We do not sell personal information.

8. Overseas disclosure

Some third party service providers we use, such as website hosting, analytics, cloud software, email, CRM or advertising platforms, may store or process information outside Australia.

Where we disclose personal information to overseas recipients, we will take reasonable steps to ensure the information is handled appropriately and in accordance with applicable privacy requirements.

9. How we protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include:

using secure business systems where practical

restricting access to personal information

maintaining device, email and account security

keeping physical and digital records reasonably secure

deleting or de-identifying information when it is no longer required, where lawful and practical

No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Accessing and correcting your personal information

You may request access to the personal information we hold about you.

You may also ask us to correct information you believe is inaccurate, incomplete or out of date.

To make a request, contact us using the details below. We may need to verify your identity before responding. In some circumstances, we may refuse access or correction where permitted by law, and we will explain our reasons where appropriate.

11. Privacy complaints

If you have a concern or complaint about how we handle your personal information, please contact us first using the details below.

We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

12. Contact us

For privacy enquiries, access requests, correction requests or complaints, contact:

Ascrete Services Pty Ltd
Phone: 0424479150
Email: [email protected]

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.